FREQUENTLY ASKED QUESTIONS
HOW LONG DOES DELIVERY TAKE?
Orders are typically delivered within 2–5 business days across the UAE. Delivery times may vary depending on your location.
DO YOU OFFER CASH ON DELIVERY (COD)?
Yes! We offer Cash on Delivery (COD) across the UAE for your convenience.
HOW CAN I TRACK MY ORDER?
Yes. And the packaging for our serums and drops is made of glass – which is particularly recyclable and can be used for a long time.
We as a company have a strong environmental ethos that we are acting on, including an already executed dramatic reduction in packaging materials, a shift from plastic to glass as a raw material and to other sustainable ingredients. This shift has begun and will continue. We are exploring eliminating the outer wrapping packaging and soft touch varnish from our products and we are changing from plastic jars to glass jars, and making our packaging (and therefore product size on the shelf) smaller.
All of our paper used for packaging is FSC certified, which means it comes from forests that are responsibly managed, socially beneficial, environmentally conscious, and economically viable.
WHAT IF I RECEIVE A DAMAGED OR DEFECTIVE ITEM?
If your item arrives damaged or defective, contact our support team within 48 hours of delivery with photos, and we'll help resolve the issue quickly.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Cash on Delivery (COD) and secure online payments using major debit and credit cards available in the UAE.

